FAQ

We offer free shipping worldwide. Our parcels are sent from our warehouses via international express courier.

You can expect your delivery within 1 to 2 days if you are located in the UAE and 2 to 5 days for any other location around the world.

Please contact us on info@twelvewatch.com so that we provide you with further details.

All transactions made on www.twelvewatch.com are fully secured since we are partnering with Stripe as a payment gateway.

Our watches come with a 1 year warranty. The warranty covers any defect in the mechanism. Should you have any issues with your watch, please contact us at info@twelvewatch.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, unless your item is defective, we cannot accept returns or exchanges at the moment.

All our watches are waterproof up to 10ATM/ 100 meters.

The mechanism is Swiss Made by Ronda. The watch was designed in Switzerland, and assembled in China.

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